Operations Manager

Department: CFT Care
Reporting to: Registered Manager
Location: Clacton, Essex, United Kingdom

About CFT Care

CFT Clacton is a specialist care and support service dedicated to delivering high-quality, person-centred support to individuals with moderate to complex needs. As part of the Optimo Care Group, we are committed to empowering individuals to live fulfilling and independent lives through a skilled, compassionate workforce.

We offer a supportive environment with opportunities for career development, continuous learning through the Optimo Learning Academy, and the opportunity to make a meaningful difference every day.

About the Role

As Operations Manager, you will provide strong leadership and operational oversight across our services, ensuring safe, effective, and high-quality care delivery. You will support Service Managers, drive continuous improvement, maintain regulatory compliance, and ensure services meet CQC, contractual, and organisational standards.

You will play a key role in developing teams, improving performance, managing resources, and delivering excellent outcomes for the people we support.

Key Responsibilities

• Provide leadership, coaching, and support to Service Managers and operational teams.
• Drive quality improvement, compliance, and continuous service development.
• Ensure services meet CQC, Local Authority, and legislative requirements.
• Monitor performance, support staff development, and manage improvement plans.
• Oversee budgets, financial performance, occupancy, and operational targets.
• Support recruitment, onboarding, retention, and workforce planning.
• Lead investigations, disciplinary processes, grievances, and performance management where required.
• Maintain strong relationships with staff, service users, families, commissioners, and external stakeholders.
• Ensure effective quality monitoring, reporting, and risk management processes.
• Promote a positive culture focused on person-centred care, inclusion, and continuous improvement.

Essential Experience & Skills

• Previous experience as an Operations Manager or Registered Manager within a care setting.
• Strong leadership and people management experience.
• Good understanding of CQC frameworks, compliance, and quality standards.
• Experience managing budgets and improving operational performance.
• Excellent communication, organisation, and problem-solving skills.
• Ability to analyse data and produce clear reports.
• Strong IT skills, including Microsoft Office.
• Ability to manage competing priorities and work effectively under pressure.
• Compassionate, values-driven approach with a commitment to supporting vulnerable individuals.

Why Join Optimo Care Group?

• Competitive salary and a supportive working environment.
• 37.5 hours per week across 5 days (9am–5pm).
• Access to the Optimo Learning Academy for ongoing training and development.
• Career progression opportunities within a growing organisation.
• Employee Assistance Programme providing 24/7 support through Health Assured.
• Reward Gateway access to retail discounts and recognition benefits.
• £500 Refer a Friend Scheme.
• Paid birthday leave.

Additional Information:
A DBS check is required for this role.

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